FAQ

How do I join an online workout?

It’s easy, it only takes a few minutes. Simply click on the price list item in the top menu and select your desired membership. At the time of purchase, log in to your Next Level account or complete a new registration. Your Next Level account will be used to log in and view content.

Is registration required?

Registration and purchase of an ONLINE membership to Next Level is required to access online training.

What is an online membership?

The online subscription is part of the paid part of the service. It includes unlimited access to online workouts for a certain period of time within a membership in ONLINE 7 and ONLINE 30. The online membership includes a number of exercises on various programs available most often in FULL HD quality.

What do I need to start online training?

It’s easy! You just need to have an online membership and log in with your Next Level account. You can then watch all workouts listed on demand for the duration of the active membership.

I have a membership to Next Level clubs, do I have to pay for online training?

No, online training is available to all our customers who have an active membership. To access the video workouts, you must be logged in.

How much does the service cost?

There are two types of ONLINE memberships. ONLINE 7 is a membership for one week (7 days) and is available at a price of 5 BGN. The second type is ONLINE 30 – a one month membership that can be purchased for 15 BGN. Both types of memberships include unlimited access to content for a set period.

Is there a free online platform?

Before you purchase an ONLINE membership, it is possible to view all the workouts and try a workout with selected activities (marked #FREE) that are available completely free of charge.

How can I buy an ONLINE membership?

Simply click on the price list item in the top menu and select the membership you want. Payment is made with a payment card and the service is then available. When you renew your membership, all you have to do is log back in and renew. The system will notify you automatically when your membership expires.

I have purchased a membership, but still cannot access premium content.

You need to log out of the fitness.nextlevelclub.bg website and log back in for the platform to load your membership change. To log in, use the email used when purchasing your membership.

How can I cancel my ONLINE membership?

If you no longer wish to use the Next Level ONLINE service for various reasons, simply do not renew your existing ONLINE membership. It is only terminated after the relevant time has elapsed and no additional charges are automatically deducted.

Can I attend NEXT LEVEL clubs with an ONLINE membership?

No, the ONLINE membership is only for access to a digital platform for online training. It does not entitle you to join Next Level clubs. To practice in clubs, you need to purchase one of the standard membership types as per our price list.

What do I need for online training?

Each type of exercise has its specifics. Within the online workouts you can choose different types of exercises, intensity and difficulty. For each exercise, it also states what aids are needed or recommended.

Can I rerun the exercise?

All workouts can be viewed multiple times, without restrictions within a valid ONLINE membership.

What about Les Mills programmes?

You can enjoy the Les Mills workouts in our gyms. They are not included with our workout library.

I have a multisport card. Can I pay for an online membership?

Yes, ONLINE 7 and ONLINE 30 memberships can be purchased even if you use your Multisport card to visit Next Level clubs. The ONLINE memberships are for access to the online platform only, which includes a library of workouts.